Where are you located?
Our warehouse is located in Rancho Cucamonga, California. Local pickup and in-person machine viewing are available by appointment.
Can I visit the warehouse and test the machines?
Yes. You are welcome to visit our warehouse and test available machines before purchasing. Please contact us in advance to schedule an appointment.
Which machines are currently in stock?
Inventory changes frequently. Products marked “In Stock” are available for pickup or shipping, while products marked “Preorder” or “Special Order” may require additional time. Please contact us to confirm the latest availability.
Do you ship nationwide?
Yes. We ship throughout the United States. Local delivery may also be available in Southern California and nearby areas.
How long does delivery take?
How long does delivery take?
Are your machines new?
Most of our machines are brand new unless the product is clearly marked as used or pre-owned.
What payment methods do you accept?
We accept cash, Zelle, bank transfer, Venmo, and PayPal. PayPal payments may include an additional processing fee. Available payment options may vary depending on the order.
Do your machines accept coins, tokens, bills, or credit cards?
Available payment systems depend on the machine. Machines may be configured for quarters, tokens, bills, free play, or card payments. Please confirm your preferred payment method before ordering.
Can a Nayax card reader be installed?
Yes. Many of our commercial machines can support a Nayax card reader. Card readers may be installed for an additional charge, or we can prepare the machine for a compatible customer-provided reader.
Can the claw strength and winning rate be adjusted?
Yes. The claw strength, game price, and payout settings can be adjusted on most claw machines. We can help you with the initial setup and provide operating instructions.
Are the machines easy to operate?
Yes. Our machines are designed for commercial use and are easy to operate and maintain. We provide setup guidance and technical support after purchase.
Is a warranty included?
Yes. Our machines include a 2-year parts warranty, a 10-year mainboard warranty, and long-term technical support. Warranty coverage applies under normal use. Damage caused by misuse, unauthorized modification, accidents, or improper electrical installation is not covered.
What should I do if my machine has a problem?
Contact us with photos or a video showing the issue. Our support team will help identify the problem and guide you through troubleshooting, settings, repairs, or replacement parts when applicable.
Do you provide replacement parts?
Yes. We stock many commonly used parts and can help identify the correct replacement part for your machine.
Are toys or prizes included?
Toys and prizes are not included unless they are specifically listed in the product description or order agreement. Plush toys, capsules, and other prizes can be purchased separately.
Can I customize a machine?
Customization is available for qualifying orders. Options may include colors, exterior graphics, logos, payment systems, and other features. Production time and minimum order requirements may apply.
Do you offer discounts for multiple machines?
Yes. Quantity discounts may be available for multiple-machine and wholesale orders. Contact us with the models and quantities you need for a customized quote.
Can you help me choose the right machine?
Yes. Tell us about your business type, available space, budget, and preferred payment system. We can recommend suitable machines for restaurants, boba shops, arcades, events, game rooms, and other locations.
How can I contact you?
Call or text us at 626-709-7911. You can also contact us through our website to ask about inventory, pricing, shipping, or warehouse appointments.