Refund policy

Return & Refund Policy

All sales are final.

Due to the nature, size, and commercial use of our equipment, we do not accept returns, exchanges, or cancellations once an order has been shipped, picked up, installed, or customized.

Order Inspection

Customers are encouraged to inspect and test the equipment before pickup whenever possible. By accepting or picking up the equipment, the customer acknowledges receipt of the equipment in its current condition.

Shipping Damage

For shipped orders, customers must inspect the shipment upon delivery. Any visible shipping damage should be noted with the carrier at the time of delivery and reported to us as soon as possible. Please keep all packaging materials and provide photos or videos of the damage so we can assist with the claim.

Warranty & Technical Support

We provide warranty service for eligible manufacturing defects in accordance with the warranty terms applicable to the equipment purchased.

We also provide technical support to help customers with machine setup, operation, troubleshooting, and replacement parts when applicable.

Damage or malfunction caused by misuse, improper installation, unauthorized modification, accidents, improper electrical supply, normal wear and tear, vandalism, or other external causes is not considered a manufacturing defect and is not eligible for free warranty replacement.

Customized & Special Order Equipment

Customized machines, special-order equipment, custom graphics, logos, card-reader installations, and other customized products are non-refundable and non-cancellable once production or customization has begun.

Replacement Parts

If an eligible warranty issue can be resolved by replacing a component or part, we may provide or ship the replacement part rather than replacing the entire machine.

By completing a purchase, the customer acknowledges and agrees to this Return & Refund Policy.